Kyra Nuñez Gonzalez

Co-founded and currently lead delivery operations at ExMachina, a digital consultancy building custom AI-powered tools for people and businesses, with a delivery framework built to work across any industry. Serve as the single point of contact between the technical team and every client, from kickoff through final delivery.

• Designed and built all internal operating systems from the ground up — custom project management platform, formal change management framework, and a full operations manual with documented, repeatable service pipelines covering branding, web design, and software development.
• Manage simultaneous client projects across industries including real estate, architecture, wellness, videography, and community management — owning scope, timeline, budget, and stakeholder communication on every engagement.
• Run a disciplined agile delivery cadence: 5-business-day sprints activated upon client asset delivery, one progress presentation per sprint, and a formal 60-day delivery cycle as the standard Definition of Done.
• Built and operate a lean delivery practice with the structure and discipline of a full PMO.

Led end-to-end delivery of a 42-agent distributed operations campaign, managing resource allocation, quality assurance, onboarding pipelines, and cross-functional stakeholder communication across operations, HR, and client-side leadership.

• Built a full KPI framework from zero — designed Inbound and Outbound Calls per Agent (ICPA / OCPA), Bookings per Agent (BPA), Sales Productivity Index (SPI), and Operational Efficiency Index (OEI) to replace ad-hoc monthly tracking with daily and weekly accountability cycles.
• Drove +141% inbound productivity and +74% outbound efficiency in under 18 months — while reducing headcount by 45% — doubling overall Operational Efficiency (OEI +110%).
• Improved lead booking productivity by +53%, supporting pipeline generation, churn reduction, and higher conversion consistency.
• Sustained $1.1M–$2.1M in monthly revenue contribution, maintaining 15–28% of total client sales.
• Increased agent bonuses by +39% by directly linking KPI improvements to compensation outcomes, driving motivation and retention.
• Evolved SLA governance to daily and weekly accountability cycles and authored all SOPs for inbound and outbound workflows — standardizing execution, reducing variability, and accelerating onboarding.

• Managed HR operations for Honeywell's North America region using PeopleSoft HRIS — employee data, Apps interface assistance, and cross-border coordination across distributed teams.

• Supervised execution of national teacher performance evaluations — coordinated field teams, ensured data integrity, and managed multi-site delivery under tight government timelines.

• Partnered directly with the executive director to systematize the organization's Comprehensive Care Model — delivering a complete, cross-departmental Operations Manual in under 5 months, ahead of institutional timelines.
• Coordinated across 4 departments (legal, educational, psychological, and social work) to document, standardize, and implement operating procedures end-to-end — ensuring holistic adoption across the shelter and external care site.

• Concurrent remote engagements with researchers across Latin America — managing multiple stakeholders and deliverables fully async. Published peer-reviewed book chapter (UNAM Press, 2022); international colloquium presenter (UNAM, 2020).